Set up mutual problems with two-Step Verification

Lost or stolen telephone

We recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Account password.

You have several ways yous tin get back into your account, depending on your circumstances.

Utilize backup options

If yous've lost access to your master phone, you can verify it'due south you with:

  • Another phone signed in to your Google Business relationship.
  • Some other telephone number you've added in the two-Footstep Verification section of your Google Account.
  • A backup code you previously saved.
  • A security cardinal you've added in the ii-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask again on this computer," you lot might be able to sign in from that device without a second verification step. After you sign in to your Google Business relationship, you can manage your verification methods.

Get a new telephone from your carrier

If you lose your phone, you tin can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your account

My security key was lost or stolen

Choose the right steps to get dorsum into your account, based on if y'all set up some other 2d step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered figurer where you lot chose not to be asked for a verification code

Important: If you added Advanced Protection to your account, you can only use a backup security key. If you lot don't have a backup security key, follow the steps to recover your business relationship.

If you lot have another second step

  1. Sign in to your Google Account with your password and your other second step.
  2. Follow the steps to remove the lost key from your account.
  3. Become a new security central. Y'all may want to get an extra key y'all can keep in a safe identify.
  4. Add together the new key to your account.

If y'all don't have another 2d step or forgot your password

Of import: 2-Step Verification requires an actress pace to prove you own an account. Because of this added security, it can take  3-5 business organization days for Google to make sure it's you.

Follow the steps to recover your account. You'll be asked questions to confirm you ain the  business relationship.
Use these tips to reply as best you lot tin can.

  1. You may be asked:

    1. To enter an e-mail address or phone number where you can be reached.
    2. To enter a code sent to your e-mail address or phone number. This code helps brand sure you can access that email address or phone number.

Require a security key as your 2d step

If y'all turn on ii-Pace Verification and sign in on an eligible telephone, you tin go Google prompts. To brand a security central your required second stride, enroll in Advanced Protection.

Revoke lost fill-in codes

If you lost your backup codes, you can revoke them and go new ones.

  1. Go to the two-Step Verification section of your Google Account.
  2. Select Prove codes.
  3. Select Get new codes.

You didn't become a verification lawmaking

  • Yous might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we observe something different about how you sign in, like your location, you might not be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text bulletin delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure yous have adequate internet connexion when you try to get your codes.
  • If you get a vocalism call with a verification code sent to your phone, you go a voicemail if:
    • You tin't answer the call.
    • You don't accept an acceptable cyberspace connection.

Tip: If you requested multiple verification codes, just the newest one works.

My Google Authenticator codes don't work

It may exist because the time isn't correctly synced on your Google Authenticator app.

To fix the correct fourth dimension:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync at present.

On the next screen, the app confirms the time has been synced. Y'all should be able to sign in. The sync will simply affect the internal time of your Google Authenticator app, and will not change your device's Engagement & Fourth dimension settings.

An app doesn't piece of work after yous turn on 2-Step Verification

When you plow on 2-Footstep Verification, you lot may need to sign in to some apps again.

Tip: If you can't sign in to an app later you add 2-Pace Verification, you may need to utilize an App Password.

Why you shouldn't use Google Vox to get verification codes

If you use Google Voice to get verification codes, yous could lock yourself out of your business relationship.

For example, if you sign out of your Google Vocalism app, you might demand a verification code to get back in. But, because it's sent to your Google Vocalization, yous can't get the code.

Work, school, or other organization accounts

If yous use an account through your piece of work, school, or other group that'southward protected past 2-Footstep Verification, and you can't sign in, you can:

  • Employ fill-in options.
  • Contact your ambassador.

Link to set 2-Step Verification

Contact your admin.

You lot can't employ a second step to sign in

Use a device you marked as trusted and become to account recovery.

I can't sign in to my backup phone with text messages

This can happen when at that place's something dissimilar about how you sign in, like your location. You may need to movement to your primary telephone, or another trusted device, to sign in to your backup phone.

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